Get most of the answers to your questions right here. If you still have any questions, please feel free to contact us by phone or e-mail and we’ll be more than happy to answer them.
Click or tap on a question to see the answer:
Where can the moonwalk be set up?
The moonwalk/bounce unit can be set up on any level area whether its grass, cement or asphalt. The area should be clear of all obstacles including sticks, stones, sharp objects, sprinklers, etc.. We place a tarp under each unit for added protection. The unit is also staked down or sand bagged down.
How much room do I need?
An area that is 20 X 20 feet should be plenty. No overhead power lines or trees should be present because they may interfere with the unit. They should be located away from pools or waterfronts. Each site will be fully inspected before delivery is completed. If unsure of your location, please call to set up a free inspection.
Can I pick the unit up?
Sorry, for the safety of the participants and to insure a quality functional unit our staff is required to deliver and set up each unit.
What kind power do we need?
The unit requires a 110V outlet, preferable separate from other items requiring electricity. the outlet must be located within 100 feet of the unit. A generator is available for rental if needed.
Is there a delivery charge?
Delivery is FREE for bounce units within our service area. Items delivered without a bounce may incur a small delivery fee. Items delivered with a bounce are delivered free.
Where do you deliver to?
We cover all of Oakland, most of Wayne and Macomb counties in Michigan Call for a specific location.
What if it rains or is too windy? Refunds?
If its raining we can not set up a bounce unit outdoors. If it’s too windy we can not set up a bounce unit outdoors. In this case we will refund any and all deposit money. If we show up to your event and we have to cancel because of weather or can not set up due to the set-up location being incorrect there will be a 20% cancellation fee. If weather conditions change after delivery and set-up, there are no refunds.
How do I reserve equipment?
Simply call one of our representatives and we will gladly schedule your event. A $50 deposit is required and is not refundable if less than 14 days notice is given.
How far in advance should I reserve the equipment?
We are always taking reservations for equipment. The sooner you call the better. Most equipment during the summer season gets booked about 4 weeks in advance, if not more.
When is payment due?
Payment in full is due upon delivery. Checks must be submitted at least 3 business days in advance of the event. A charge of $50 will be assessed for returned checks.
Are moonwalks/bounces safe?
Yes! Our units are constructed of industry standard vinyls, fire retardant, and include an inflated safety ramp/step. There should be no problems as long as you adhere to the safety and operating instructions. Each unit is equipped with blowback valves on our blowers, and have emergency exits.
Do you carry insurance?
Yes, Carnival Bounce Rentals is a full insured Michigan LLC. A copy of the policy will be provided upon request at time of delivery. Municipalities, schools, churches, etc.. may contact us in advance for arrangements. For events on public property such as parks, etc., additional insurance may be required and will add $100 to the total rental cost.
What are my responsibilities?
You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage.
Can you provide an attendant?
Yes! For an additional hourly fee we can provide you with an attendant.
Is there a cleaning charge?
No! As long as it is general cleaning, we will do it. If excessive cleaning is needed, a cleaning charge of $50 to $200 will be required. Fun food machines will need to be thoroughly cleaned upon return or will be charged a cleaning fee of $35.
Who picks up the equipment when we are done?
Carnival Bounce Rentals staff will take down and pick up the equipment after your event.